Hospice of Rockingham County has been named a 2022 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“Hospice Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Hospice of Rockingham County and we congratulate them on their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2020 through September 2021. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.
Hospice of Rockingham County’s President & CEO, Lynn Flanagan, said, “We consider it a privilege and our calling to serve, to comfort, and to support the citizens of Rockingham County and surrounding areas. Being recognized by HEALTHCAREfirst and the families we’ve served as consistently providing excellent care is an honor. Hospice of Rockingham County will always strive to live up to the community’s expectations by providing the highest quality end-of-life care.”